Frequently Asked Questions

Shipping & Delivery

Q: What are your shipping rates?
A: Candy Items: FREE shipping on orders over $50! Orders under $50 will have standard shipping rates applied.
Soda Items: Shipping fees apply to all soda orders. The shipping cost includes a handling fee to ensure your glass bottles are carefully packaged and protected during transit with extra cushioning and secure packaging materials.

Note: If your order contains both candy and sodas, shipping fees will be calculated based on the items in your cart.

Q: What shipping options do you offer?
A: We offer several convenient ways to get your Galactic Soda and candy:

Standard Shipping: Available throughout the United States
Local Delivery: Available for customers in the Kinston, NC area (minimum order required)
Local Pickup: Pick up your order at our location - no shipping fees!

Q: Do you offer local pickup or delivery in Kinston, NC?
A: Yes! We offer both local pickup and delivery options for customers in the Kinston area. Select your preferred option at checkout.

Q: How long does shipping take?
A: Standard shipping typically takes 3-7 business days within the US. Local delivery is usually completed within 1-2 business days.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Q: What about chocolate shipping during warm weather?
A: During warmer months (May-September), chocolate products may melt during shipping. While we pack carefully, we cannot control transit conditions and are not responsible for melting. Melted chocolate can be refrigerated to resolidify, though texture and appearance may differ. By ordering chocolate during warm weather, you accept this risk.

Products & Ingredients

Q: Do your products contain allergens?
A: Yes, our products may contain common allergens including wheat, milk, tree nuts, peanuts, soy, eggs, sulfites, and gelatin. Products may also be produced in facilities that process these allergens. For complete allergen information, please visit our Allergen Information page or check individual product descriptions. If you have severe allergies, we recommend contacting the manufacturer directly for the most up-to-date ingredient information.

Q: Are your Swedish candies gluten-free?
A: While some products are labeled as gluten-free, all candies are produced in facilities that also process wheat and gelatin. Cross-contamination may occur during production and handling. Those with Celiac Disease or severe allergies should exercise caution and review our Allergen Information page.

Q: What makes your products special?
A: We specialize in premium craft sodas and authentic Swedish candy imported directly from Sweden. Many of our products are free of high fructose corn syrup, GMOs, and trans fats.

Q: Where do you source your products?
A: Our Swedish candy is imported directly from Sweden to ensure authentic taste and quality. Our craft sodas are carefully curated from premium producers.

Orders & Returns

Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. We process orders quickly, so we can only make changes if your order hasn't shipped yet.

Q: What is your return policy?
A: Due to the nature of food products, we cannot accept returns on opened items. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help!